Customer Care Representative at LogMeIn, Inc. in , Germany Job Opportunity 2018
Customer Care Representative LogMeIn, Inc. April 2018 : Anyone want to get into a pleasant working environment and challenging. In a work place that is friendly along with open with the instances, we ensure that every person gets an equal probability to continue to develop them selves and their careers having LogMeIn, Inc.. LogMeIn, Inc. includes a friendly working environment, camaraderie, and mutual assistance. The leaders inside the LogMeIn, Inc. is also actively guidebook, support, and value every positive thought given its personnel. We believe that every member of staff requires a balanced lifetime. Now this LogMeIn, Inc. is hiring Customer Care Representative within , to get quality human resources. The following is the full information if you are considering a career with LogMeIn, Inc. .
Customer Care Representative April 2018
LogMeIn simplifies how people connect with each other and the world around them to drive meaningful interactions, deepen relationships, and create better outcomes for individuals and businesses. One of the world’s top 10 public SaaS companies, and a market leader in communication & conferencing, identity & access, and customer engagement & support solutions, LogMeIn has millions of customers spanning virtually every country across the globe. LogMeIn is headquartered in Boston with additional locations across North America, Europe, Middle East, Asia and Australia.
You will be working in a beautiful, modern, and collaborative environment in our brand new office in the Kreativpark area "Alter Schlachthof" of Karlsruhe, Germany. Adjustable sit/stand desks, bean-bag chairs, and whiteboard tables will enable you to be productive in comfort while working with a team or individually. Amenities such as foosball, gaming systems, shuffleboard, and darts give us lots of opportunities to have fun together. Moreover, there’s plenty of free coffee, soft drinks, and snacks that you can enjoy in our kitchen or on the gorgeous rooftop terrace.
The Customer Care Representative provides quality customer service and first-level technical support (via phone and email) to LogMeIn’s customers to educate customers on product usage and resolve first-level application/customer system issues.
Answers incoming support and billing-related phone calls from new (pre-sales) and existing (post-sales) customers; reads and responds to email messages from new and existing customers; retrieves and replies to voicemails from new and existing customers; meetings established call-center metrics and call-quality standards
Works on issues that range from answering product questions to providing basic to moderately complex technical support when caller is having trouble using a product
Provides instruction on use and application of products; answers questions; issues temporary passwords; asks questions to determine customer's configuration and needs; makes recommendations regarding product selection to current or prospective customers
Meets or exceeds minimum Level One performance measurement goals for number of cases created per calls taken, ACD metrics and email production (number of responses)
Meets or exceeds minimum quality standards
Records details of all calls into the Salesforce.com iCare Case Management System
Responds to pre-sale customer inquiries to determine appropriate product and pricing; requests promotional pricing from management; recognizes new business opportunities and forwards to Corporate Sales Development; may attempt to close the sale if appropriate
1+ years Customer Service experience typically required; Contact Center, Technical Support or computer-related retail experience desired
Fluent in French and English, additional European language is a plus
Exposure to networking, using various browsers, PC troubleshooting, firewalls and proxy servers a plus
Call center and customer support via email experience a plus
Ability to gauge support to caller’s skill level and technical knowledge a plus
Some experience with troubleshooting and solving issues in a fast-paced environment strongly desired
Demonstrated ability to listen, assess, determine and communicate corrective measures
Knowledge of CRM applications desired
Experience communicating with customers via telephone and email using good written and verbal communications skills
Experience using Microsoft Office or other word processing tools required; Word, Excel and Outlook experience desired
Throughout a filing task applications in often the LogMeIn, Inc. March , you will get a good deal of competitors. Therefore , try to create a application form notice and curriculum vitae are usually really good high quality to ensure can get the attention with the company and you will be referred to as to take often the test appointment. In the event that you do definitely not understand how in order to complete a job plan letter correctly, in that case immediately observe sites that provide specific information on how to write a job application that usually are widely accessible on the internet. Once an individual discover how to write the particular opening brand, you actually have to understand how to cover the correct phrase in the job plan letter. When almost all the requirements are usually successfully you fulfill, then please send out your job application by way of the "Apply" key below.
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