Customer Success Consultant, EMEA - Berlin Zendesk Berlin December 2017 - Anyone want to get to a pleasant working environment as well as challenging. In a work place that is friendly along with open with the occasions, we ensure that each one gets an equal probability to continue to develop by themselves and their careers along with Zendesk. Zendesk carries a friendly working environment, a friendly relationship, and mutual help. The leaders in the Zendesk is also actively information, support, and treasure every positive idea given its personnel. We believe that every employee requires a balanced lifetime. Now this Zendesk is hiring Customer Success Consultant, EMEA - Berlin inside Berlin, to get top quality human resources. The following is the full information if you are enthusiastic about a career with Zendesk Berlin.
Customer Success Consultant, EMEA - Berlin December 2017
We are currently looking for an exceptional Customer Success Consultant to join our EMEA team, based out of London, Berlin or Munich (remotely). Our Customer Success team advises and guides our wide array of enterprise customers as they map any number of business needs to Zendesk. We ensure customers are optimised and scaling effortlessly through different programs, all focused on driving business and technical value. A key fixture of our Success team is the work our Success Consultants do to understand a customer’s business, work creatively to provide solutions to challenges, and ultimately help their business innovate and transform using Zendesk. Responsibilities:
Engage with customers in a way that thoughtfully changes their perception of what is possible, from both a business and strategic perspective
Consult with support leaders across various industries to capture their business problems and work together on how to configure Zendesk in order to meet and exceed expectations
Partner with innovative, fast growing customers to optimize and transform support strategies
Conduct virtual meetings, trainings and knowledge transfer sessions according to Customer Success methodology
Maintain a high level of professionalism, empathy, and business acumen across multiple customers at one time, connecting, trends and themes as you go
Perform issue identification, communication, and resolution for moderately complex issues
Simultaneously prioritise for the best customer experience and while also staying keenly aware of how to drive retention across the entire customer base
Energized by working collaboratively to evolve and optimize a customer program
Love for teamwork and the ability to work within different internal groups to enhance our customer’s experience
Proven ability to develop relationships quickly
Ability to manage several projects and customers at one time
Fluent in English and German
Professional consulting experience, ideally in a customer-facing role
Good understanding of support process and infrastructure
Excellent instincts and ability to interface at Manager-Level with ease
Excellent communication, interpersonal skills, and eloquent writing skills
Empathy and a unique ability to understand customer needs
Passionate about customer service and how it can transform businesses
Strong project management or organisational skills and an ability to multitask without getting frazzled
Willing and able to travel
#LI-MD1 Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com . Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities. Individuals seeking employment at Zendesk are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.
Raise your career path this you have in encouraging work environment. Use the precious experience that a person have plus your current desire to confront the challenge in order to be able to work in synergy with assorted other persons from across Germany. Become a member of us! Absolutely no other spot will be better for good results compared to at Zendesk. For these job seekers who will be eligible and serious to Customer Success Consultant, EMEA - Berlin Zendesk Berlin December 2017 , please enroll via the "Apply" button below. Just qualified applicants will be processed and established to work while an member of staff Zendesk Berlin. Work with this00 precious opportunity to obtain your dream employment with Zendesk.
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