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Engagement Manager - Berlin Job Opportunity in Berlin - Zendesk Recruitment 2018

Engagement Manager - Berlin Zendesk Berlin March 2018 -- Zendesk employment opportunities for those who have encountered and are pursuing getting casted. Join Zendesk and be component of a healthy nation hard work to contribute to society reliably. Everyone inside Zendesk be valued as outlined by the achievements as well as potential, if you are a individual who meets the desired accreditation, we look forward to inviting you to join with Zendesk. They give you occupation opportunities within the organization, according to the profession that one could acquire. The following is in depth information about job Engagement Manager - Berlin Zendesk Berlin that have been written at the first of this month.


Engagement Manager - Berlin March 2018
Zendesk Berlin

Our Project Managers of engagements are the calm, consistent customer force that gather customer business requirements and design a solution that meets their needs. They flawlessly follow our Customer Success methodology, inspiring extreme confidence along the way. This highly versatile position is responsible for the creation of the project plan, configuration of a customer's Zendesk environment as well as transferring knowledge of the customer's vision, goals, and completed project information both internally and amongst the customer's project team. The Project Manager will also complete project milestones, document and prescribe the customer's Success plan, and assist in managing the go-live phase of the customer.
Responsibilities:
    • Understand and document functional and business requirements from the customer and translate into a design according to scope.
    • Provide business consultations for customers, capture the business problem we are solving together, and configure their Zendesk in order to meet and exceed expectations.
    • Conduct Design Delivery (onsite or remote)
    • Configure the Zendesk application to support the customer's needs and drive value in their organization
    • Conduct virtual meetings, trainings and knowledge transfer sessions according to Customer Success methodology standards
    • Liaison with customer's team members and Zendesk internal resources to ensure understanding and clear communications
    • Make sure all deliverables are completed, manage related schedules, meet milestones, and bring creative / technical success to the customer experience
    • Perform issue identification, communication, and resolution for moderately complex issues
    • Communicate customer project and issue status consistently and regularly against the project plan
    • Create custom reports using GoodData (Insights) based on customer requirements
    • Be able to provide onsite/remote training on the customer's specific application
    • Ability to manage several projects and customers at one time
    • Ability to gather requirements and issue change orders and scopes for new and existing customers
Required Skills/Experience:
    • Bachelors Degree2+ years experience delivering consulting services or customer success
    • Good understanding of Customer Service or Customer Experience processes and infrastructure
    • Fluent in German & English
    • Excellent instincts and ability to interface at Executive-level with ease
    • Experience with various architectures (Web, Enterprise, SaaS) and methodologies Experience with RESTful and JSON API implementation (desirable)
    • Project management experience (SOWs, contract management, risk management, staffing)
    • Excel and enjoy presenting - showcase high energy, enthusiasm and positivity
    • Ability to prioritize and plan effectivelyWilling and able to travel in Europe
    • Proven ability to effectively coordinate and work across functional teams – both internally and with partners, both in-person and virtually
    • Work well under pressure, thrive in a fast-paced environment, and stay flexible through growth and change
#LI-MD1
Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com .
Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.
Individuals seeking employment at Zendesk are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.

Enhance your employment opportunity which you have within pressuring work natural environment. Use the precious experience that you actually have and in addition your current desire to deal with the challenge in order to be able in order to do the job in synergy with various other people from across Germany. Join us! Zero other place is actually better for accomplishment when compared with at Zendesk. For these job seekers who are eligible and curious to Engagement Manager - Berlin Zendesk Berlin March 2018 , please sign-up via the "Apply" button below. Merely qualified applicants will be processed and recognized to work because an worker Zendesk Berlin. Take advantage of this important opportunity to obtain your dream job with Zendesk.

Posted at 2018-01-23 2:57 Apply Online Location
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