Global Order-to-Cash Customer Experience Strategy Expert (m/f) Bayer Leverkusen December 2017 -- Bayer career opportunities for those who have knowledgeable and are pursuing a career. Join Bayer and be section of a healthy nation hard work to contribute to community reliably. Everyone from the Bayer be valued prior to the achievements in addition to potential, if you are a one who meets the desired accreditation, we look forward to vibrant you to join with Bayer. They give you occupation opportunities within the corporation, according to the profession that you can acquire. The following is comprehensive information about job Global Order-to-Cash Customer Experience Strategy Expert (m/f) Bayer Leverkusen that have been written at the start of this month.
Global Order-to-Cash Customer Experience Strategy Expert (m/f) December 2017
Your tasks and responsibilities • Develop strategic customer roadmaps per key customer/channel to gain a comprehensive overview of each key customer/channel operational philosophy, touch points and critical interactions • Shape and support the development and implementation of value chain strategies within the Order-to-Cash (O2C) operation to enhance the overall customer experience and focus • Convert the customer experience strategy to divisional and local operational tactics, incl. roll-out and on-going development across regions and divisions • Build and maintain strong cross-functional partnerships to effectively support Bayer’s divisional senior management, supply chain management and shared service center delivery network • Continously monitor customer satisfaction and interaction across the O2C value chain • Support the development and implementation of a voice-of-the-customer program to monitor customer experiences as well as analyze and convert vital feedback into strategic initiatives • Systematically identify and track key success metrics and prioritize projects where improvement can significantly impact the competitive position and/or customer satisfaction • Support the development of the customer/channel communication strategy and lead execution through customer focus groups across countries and divisions • Evaluate research studies and utilize data to uncover insights and trends to develop actionable metrics and improvement plans Who you are • University degree in business administration or a comparable education • Several years of professional experience in a customer experience strategy role, in O2C, supply chain management or professional services industry • Proven ability to successfully manage complex stakeholder environment, e.g. excellent skills in relationship building, networking, diplomacy, negotiating and influencing • Ability to interact and collaborate with all levels of associates in the organization and with key strategic customers across divisions • Very pro-active and team player (m/f) with high intrinsic motivation • Ability to work independently with courage to make decisions with limited supervision • Being open-minded and challenging the status quo • Superior written, verbal and interpersonal communication and presentation skills • Fluent English skills, both written and spoken Your application Bayer welcomes applications from all individuals, regardless of race, national origin, gender, age, physical characteristics, social origin, disability, union membership, religion, family status, pregnancy, sexual orientation, gender identity, gender expression or any unlawful criterion under applicable law. We are committed to treating all applicants fairly and avoiding discrimination. Bayer begrüßt Bewerbungen aller Menschen ungeachtet von ethnischer Herkunft, nationaler Herkunft, Geschlecht, Alter, körperlichen Merkmalen, sozialer Herkunft, Behinderung, Mitgliedschaft in einer Gewerkschaft, Religion, Familienstand, Schwangerschaft, sexueller Orientierung, Geschlechtsidentität oder einem anderen sachfremden Kriterium nach geltendem Recht. Wir bekennen uns zu dem Grundsatz, alle Bewerberinnen und Bewerber fair zu behandeln und Benachteiligungen zu vermeiden. Country: Germany Location: Leverkusen Reference Code: 0000202523
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