Manager Customer Care EMEA (m/f) Corning Berlin December 2017 , Anyone want to get to a pleasant working environment along with challenging. In a work place that is friendly as well as open with the occasions, we ensure that every person gets an equal probability to continue to develop themselves and their careers together with Corning. Corning has a friendly working environment, a friendly relationship, and mutual help. The leaders in the Corning is also actively guideline, support, and delight in every positive concept given its personnel. We believe that every member of staff requires a balanced living. Now this Corning is hiring Manager Customer Care EMEA (m/f) within Berlin, to get top quality human resources. The following is the whole information if you are interested in a career with Corning Berlin.
Manager Customer Care EMEA (m/f) December 2017
Corning is one of the world’s leading innovators in materials science. For more than 160 years, Corning has applied its unparalleled expertise in speciality glass, ceramics, and optical physics to develop products that have created new industries and transformed people’s lives. Corning succeeds through sustained investment in R&D, a unique combination of material and process innovation, and close collaboration with customers to solve tough technology challenges. Our Optical Communications segment has recently evolved from being a manufacturer of optical fiber and cable, hardware and equipment to being a comprehensive provider of industry-leading optical solutions across the broader communications industry.This segment is classified into two main product groupings – carrier network and enterprise network. The carrier network product group consists primarily of products and solutions for optical-based communications infrastructure for services such as video, data and voice communications. The enterprise network product group consists primarily of optical-based communication networks sold to businesses, governments and individuals for their own use. Responsibilities: Oversee the day-to-day customer service operations, which include: answering customer inquiries about products and services; generating all customer quotations; creating, receiving, processing, expediting, and troubleshooting orders; generating order and sales information for internal and external customers Establish, monitor and update Customer Care initiatives, metrics and objectives Distribute and balance team work-loads based on best efficiencies while maintaining highest levels of customer satisfaction Serve as primary POC between management level of functional teams which collaborate with CC and customer account resolution: Plant Planning, Shipping, Finance/Shared Services (Credit block) (Taken from CEx Director description): Works with commercial leaders and Supply Chain to understand constraints and priorities and appropriately communicates resulting commitments with customers Understand the business objectives of the Telecommunication Business Group to determine long-range support needs, and develop plans to meet those needs Responsible for management of yearly budgets for Customer Care Control spending to meet the group’s overall budget requirements Create and direct the planning of linked global customer service processes to provide one face to the customer Deliver an effective people development program with a focus on ensuring a strong leadership pipeline Represent Customer Care EMEA on cross-functional teams such as Customer Experience, Web Strategy, Knowledge Management, and various advisory committees Motivate the team and establish an acceptance to change management Establish a vision and expectation of the value-add and purpose of the CC function in the organization, so that the employees better identify with and assume responsibility in their roles Requirements: University Degree Strong background in managing a multilingual technical call center in a global matrixed organization Demonstrated strong leadership skills, previous supervisory or management experience Effective time management, organizational, and presentation skills Successful project management, with evidence of progressive increases in responsibilities Excellent interpersonal skills with the ability to communicate effectively in verbal and written form Demonstrated ability to coach and develop people Fluent English, Good German Experience with SAP and SFDC software Experience in the telecom industry is desired Work experience within the division’s industry Experience working in more than one country Work experience in a Commercial function
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